We're a customer experience consultancy that designs better technology for millions of people

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We improve performance through the insightful application of Research, Strategy, UX and Design

Research

• Surveys
• Expert reviews
• Usability testing
• International research
• Ethnography

Strategy

• Business requirements
• Customer experience maps
• Vision development
• Stakeholder workshops

UX

• User journeys
• Information architecture
• Wireframe design
• Task modelling
• Persona development

Design

• Design workshops
• Art direction & design
• CSS/HTML development
• Mobile interface design

We regularly write about our work and our industry for magazines, books* and websites

• Giles Colborne
• 28 Apr 2012
• 08:38

Reading and responsive design

Here’s some data that might change the way you write content for responsive design.

• Joe Leech
• 18 Apr 2012
• 12:11

Joe is speaking at Future of Web Design and London IA

Joe is speaking at a couple of conferences in the next month. London IA and Future of Web Design.

• Giles Colborne
• 14 Apr 2012
• 17:01

Mobile app or mobile web?

Should your strategy be to design mobile apps or mobile websites? The variety of mobile devices is exploding and this area gets more confusing every day. We’ve a simple, smart answer.

* We also write books ourselves, see Simple and Usable, and Communicating the User Experience